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For any complaints and enquiries you may contact us here.
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As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
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[email protected] October 2017: The CMA has opened an investigation into suspected breaches of consumer protection law by an online dating operator.
The CMA is concerned about potential unfair contract terms and unfair commercial practices including: The investigation is being carried out under the Enterprise Act 2002 in respect of potential breaches of the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Contract Regulations 2013, and the Consumer Rights Act 2015.
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